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1. About Digital Skipper
The company is based in Lidingö. The company's postal address is Box 1089, 181 22 LIDINGÖ. If you wish to contact us, please send an email to [email protected] with your matter and your contact details and we will get back to you shortly.
2. Order
Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation, you will find all details about products, price, billing and delivery address. If anything is incorrect in the order confirmation, you must immediately contact us via email at [email protected].
3. Delivery
Our normal delivery times are 1-4 days. NOTE! Orders placed on weekends will be shipped no earlier than the following Monday. If delays in delivery occur (without us having notified you of a longer delivery time), you should contact us at the email address: [email protected].
4. Prices
All prices in the store are stated in SEK and all prices are by default including 25% VAT. We reserve the right to change prices caused by price changes from the supplier, misprints in the price list, and inaccuracies in prices due to incorrect information, and we reserve the right to adjust the price.
5. Right of withdrawal
When purchasing goods on the website as a private individual, you as a customer have a statutory 14-day right of withdrawal that applies from the date you have received a product you ordered. The right of withdrawal does not apply when you have made the purchase as a company.
5.1 When exercising your right of withdrawal:
You must notify us that you wish to withdraw. The notification should be sent to us at [email protected]. Your name, address, email address, order number, and which goods the return applies to must be clearly stated in your message.
You should return the products to us immediately and no later than within the statutory 14 days after the withdrawal notification.
You are responsible for return shipping, delivery, and the condition of the products upon return. Therefore, the products should be well-packaged and in their original packaging and with a tracking number. In cases where you want us to provide shipping documents for return shipping, this will be charged at SEK 199 per package, except for solar panels and batteries where the actual shipping cost will be charged.
On the refund amount, we reserve the right to deduct an amount corresponding to the depreciation compared to the product's original value if the product is used or damaged.
5.2 The right of withdrawal does not apply to:
Products that have been sealed (plomberats) for health or hygiene reasons and where the seal (plomberingen) has been broken by you.
Products that are in the nature of sealed audio or video recordings and where the seal has been broken by you.
Custom-made products, which have been specially tailored for you or have a clear personal character according to your wishes.
Services that have been completed and where you have explicitly consented to the service being started without the right of withdrawal.
Goods that can quickly deteriorate, such as food.
Single issues of newspapers or magazines.
For more information on the statutory right of withdrawal, see here.
6. Complaints and grievances
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the error free of charge.
You must always contact us for approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.
6.1 How to proceed with a complaint?
Any errors and defects must always be reported to [email protected], where you state your name, address, email address, order number, and a description of the error.
If we fail to rectify the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover return shipping for approved complaints.
We reserve the right to refuse a complaint if it turns out that the item is not faulty in accordance with applicable consumer protection legislation. In case of complaints, we follow the guidelines from the National Board for Consumer Disputes, see arn.se.
7. PriceRunner Purchase Guarantee
When you shop with us, you are covered by the PriceRunner Purchase Guarantee. This means your purchase is protected up to SEK 50,000 if any problems should arise. The Purchase Guarantee is free and applies to all registered members of PriceRunner.
If you are not already a member of PriceRunner and visited us through them, you can complete your registration within one hour after your purchase. It's free and takes less than three minutes, and voilà, your purchase is protected! Follow this link to register for PriceRunner Purchase Guarantee.
If you want your purchase to be covered by the Purchase Guarantee, your order must be addressed to you as a private individual. With the Purchase Guarantee, you receive compensation if an item is damaged, if a single item is missing upon delivery, if delivery of an item fails, or if the item is incorrect.
PriceRunner Purchase Guarantee compensates you as a customer for both purchase and shipping costs and any direct financial damage you have suffered. No compensation is paid for depreciation, lost income, or other direct or indirect costs.
On PriceRunner, you will find a list of categories that are not covered, as well as complete terms of use that apply.
The Purchase Guarantee aims to increase the sense of security for consumers shopping online. We are pleased to be one of the selected stores covered. On the PriceRunner website, the stores covered are presented with the Purchase Guarantee symbol next to their names.
As a leading service for product and price comparisons, PriceRunner helps over a million Swedes every month find the best price. PriceRunner was founded in 1999 and has always been both independent and free to use.
8. Limitation of Liability
We take no responsibility for indirect damages that may arise due to the product.
We accept no liability for delays/errors resulting from circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fire, war, government decisions, reduced or failed delivery from a supplier.
Furthermore, no responsibility is taken for any changes to products/product features that have been altered by the respective supplier and other factors beyond our control.
9. Product Information
We reserve the right for any typographical errors on this website and for products being sold out. We do not guarantee that the images accurately reproduce the exact appearance of the products, as a certain color difference may occur depending on the monitor, photo quality, and resolution. We always try our best to display the products as accurately as possible.
10. Information about Cookies
According to the Electronic Information Act, visitors to a website must, for privacy purposes, be informed that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. It is possible to set your browser to automatically deny cookies. More information can be found on the Post and Telecom Authority's website.
11. Personal Data
By shopping at Digital Skipper, you accept our data protection policy and our processing of your personal data. We value your personal integrity and do not collect more data than necessary to process your order. We never sell or disclose your data to third parties without a legal basis.
Digital Skipper is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to manage your order and, in cases where you have requested newsletters or promotional offers, to tailor marketing to your individual needs.
The information below is a summary of how we, in accordance with the Data Protection Regulation (GDPR), store and process your data.
11.1 What is personal data?
Personal data is any information that can directly or indirectly be attributed to a physical person.
11.2 What data do we store?
To manage your order and answer questions related to your order (customer service), we store your first name and last name, address, phone number, email address, IP address, and purchase history.
Your data is stored as long as we have a legal basis to process your data, for example, to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.
11.3 Legal basis
In connection with a purchase, your personal data is processed to fulfill the agreement with you.
Marketing, campaigns, and similar mailings occur after your consent.
11.4 What data is shared and for what purpose?
11.4.1 Payment Provider
When making a purchase, information is shared with our payment provider. The data stored includes first name, last name, address, email address, and phone number. If you choose to pay by invoice, your personal identification number is also saved by the payment provider. This information is stored to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: Klarna, Swish.
11.4.2 Shipping Company
To deliver your orders and fulfill our agreement, we must share specific information with the shipping company. The information shared with the shipping company includes first name, last name, and address details for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.
The shipping companies we collaborate with are: DHL, Postnord, Schenker.
11.4.3 Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name, and email address are shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
We use MailChimp for sending newsletters.
11.5 Right of access
You have the right to receive an extract of all information we hold about you. Extracts are delivered electronically in a readable format.
11.6 Right to rectification
You have the right to ask us to update incorrect information or to complete incomplete information.
11.7 Right to be forgotten
You can at any time request that the data concerning you be erased. There are few exceptions to the right to erasure, such as if it must be retained for us to fulfill a legal obligation (e.g., according to the Accounting Act).
11.8 Data Protection Officer
Digital Skipper is responsible for the storage and processing of personal data in the webshop and ensures that the rules are followed.
11.9 How we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information such as personal data and passwords.
We use a Swedish platform, Quickbutik, operated by Quickbutik AB with headquarters in Helsingborg.
12. Changes to the General Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be published online on the website. The amended terms and conditions are considered accepted in connection with an order or visit to the website.
13. Disputes and Choice of Law
In the event that a dispute cannot be resolved amicably with the company's customer service and the customer, you as a customer can turn to the National Board for Consumer Disputes, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the EU Commission's platform for dispute resolution, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow decisions from ARN or equivalent dispute resolution bodies.
Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.