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1. About Digital Skipper
The company is based in Lidingö. The company's postal address is Box 1089, 181 22 LIDINGÖ. If you wish to contact us, send an email to info@digital-skipper.se with your case and your contact details, and we will get back to you shortly.
2. Order
When you have completed your order, an order confirmation will be sent to your email address. The confirmation contains all the details about the products, price, billing, and delivery address. If there is any error in the order confirmation, you should immediately contact us via email at info@digital-skipper.se.
3. Delivery
Our normal delivery times are 1-4 days. NOTE! Orders placed on weekends are sent at the earliest on the following Monday. If delays in delivery occur (without us notifying you of a longer delivery time), you should contact us at the email address: info@digital-skipper.se.
4. Prices
All prices in the store are stated in SEK and all prices include 25% VAT by default. We reserve the right to change prices caused by price changes from the supplier, printing errors in the price list, and inaccuracies in prices due to incorrect information, and we reserve the right to adjust the price.
5. Right of withdrawal
When purchasing goods on the website as a private person, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received a product that you have ordered. The right of withdrawal does not apply when you have made the purchase as a company.
5.1 When exercising your right of withdrawal:
You must notify us that you regret your purchase. The message should be sent to us at info@digital-skipper.se. Your message should clearly state your name, address, email address, order number, and which goods the return applies to.
You should immediately and no later than within the statutory 14 days after the withdrawal message return the products to us.
You are responsible for the return shipping, delivery, and condition of the products upon return, so the products should be sent well-packaged and in their original packaging and with a tracking number. In cases where you want us to provide shipping documents for return shipping, this is charged at 199 SEK per package except for solar panels and batteries where the actual shipping cost is charged.
On the refund amount, we reserve the right to deduct an amount corresponding to the depreciation compared to the original value of the product in the case of used or damaged products.
5.2 The right of withdrawal does not apply to:
Products that have been sealed (plombed) for health or hygiene reasons and where the seal (plomb) has been broken by you.
Products that have the character of sealed audio or video recordings and where the seal has been broken by you.
Specially manufactured products that have been tailored specifically for you or have a clear personal touch according to your wishes.
Services that have been fully completed and where you have expressly consented to the service starting without the right of withdrawal.
Goods that can quickly deteriorate, such as food.
Single issues of newspapers or magazines.
For more about the statutory right of withdrawal, see here.
6. Complaints and complaints
We inspect all products before they are sent to you. If the product is still damaged or incorrectly dispatched when it arrives, we undertake to rectify the error free of charge in accordance with applicable consumer protection legislation.
You must always contact us for approval before returning a defective item.
The complaint should be sent immediately after the defect has been discovered.
6.1 How do you proceed with a complaint?
Any errors and defects should always be reported to info@digital-skipper.se where you state your name, address, email address, order number, and a description of the error.
If we fail to rectify the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover the return shipping cost for approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. In the case of complaints, we follow the guidelines from Allmänna Reklamationsnämnden, see arn.se.
7. PriceRunner Purchase Guarantee
When you shop with us, you are covered by the PriceRunner Purchase Guarantee. This means that your purchase is protected up to 50,000 SEK if a problem should arise. The purchase guarantee is free and applies to all registered members of PriceRunner.
If you are not already a member of PriceRunner and visited us through them, you can register within an hour after your purchase. It is free and takes less than three minutes, and your purchase will be protected! Register for the PriceRunner Purchase Guarantee.
If you want your purchase to be covered by the Purchase Guarantee, your order must be addressed to you as a private person. With the Purchase Guarantee, you will receive compensation if a product is damaged, if a single product is missing upon delivery, if the delivery of a product fails, or if the product is defective.
The PriceRunner Purchase Guarantee reimburses you as a customer for both purchase and shipping costs and any direct economic damage you have suffered. There is no compensation for depreciation, lost income, or other direct or indirect costs.
On the PriceRunner website, you will find a list of categories that are not covered and the complete terms of use.
The purpose of the Purchase Guarantee is to increase the level of security for consumers shopping online. We are pleased to be one of the selected stores covered. On the PriceRunner website, the stores covered are presented with the Purchase Guarantee symbol next to their names.
As a leading service for product and price comparisons, PriceRunner helps over a million Swedes every month find the best price. PriceRunner was founded in 1999 and has always been both independent and free to use.
8. Limitation of liability
We take no responsibility for indirect damages that may arise due to the product.
We accept no responsibility for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances can include labor disputes, fire, war, government decisions, reduced or non-delivery from the supplier.
Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.
9. Product information
We reserve the right to any printing errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as some color differences may occur depending on the screen, photo quality, and resolution. We always try to expose the products as accurately as possible.
10. Information about Cookies
According to the law on electronic information, visitors to a website must be informed about the use of cookies for privacy purposes. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. It is possible to set your browser to automatically reject cookies. More information can be found on the Post and Telecom Agency's website.
11. Personal data
By shopping at Digital Skipper, you accept our data protection policy and our processing of your personal data. We care about your personal integrity and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without legal basis.
Digital Skipper is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to manage your order and in cases where you have requested newsletters or promotional offers - to be able to customize the marketing to your individual needs.
Below is a summary of how we, in accordance with the General Data Protection Regulation (GDPR), store and process your data.
11.1 What is personal data?
Personal data is any information that can be directly or indirectly attributed to a natural person.
11.2 What data do we store?
To manage your order and respond to questions related to your order (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history.
Your data is stored as long as we have a legal basis to process your data, for example, to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.
11.3 Legal basis
In connection with a purchase, your personal data is processed to fulfill the agreement with you.
Marketing, campaigns, and similar mailings occur with your consent.
11.4 What data is shared and for what purpose?
11.4.1 Payment provider
When making a purchase, information is shared with our payment provider. The information stored is first name, last name, address, email address, and phone number. If you choose to pay by invoice, the personal identification number is also stored with the payment provider. The information is stored to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: Klarna, Swish.
11.4.2 Shipping company
To deliver your orders and complete our agreement, we must share specific information with the shipping company. The information shared with the shipping company is first name, last name, and address details for delivery. Email address and/or phone number may also be shared with the shipping company for notification.
The shipping companies we collaborate with are: DHL, Postnord, Schenker.
11.4.3 Newsletter
If you have chosen to subscribe to our newsletter, first name, last name, and email address are shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
We use MailChimp for sending newsletters.
11.5 Right of access
You have the right to receive a copy of all information we have about you. Copies are delivered electronically in a readable format.
11.6 Right to rectification
You have the right to ask us to update incorrect information or complete information that is incomplete.
11.7 Right to be forgotten
You can at any time request that the data concerning you be deleted. There are few exceptions to the right to deletion, such as if it must be retained for us to fulfill a legal obligation (for example, according to the Accounting Act).
11.8 Data protection officer
Digital Skipper is responsible for storing and processing personal data in the online store and ensures that the rules are followed.
11.9 How we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information such as personal data and passwords.
We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB based in Helsingborg.
12. Changes to the General Terms and Conditions
We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The amended terms are considered accepted in connection with orders or visits to the website.
13. Dispute and choice of law
In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to Allmänna Reklamationsnämnden, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission's platform for dispute resolution, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.