Digital Skipper is a secondary business name of Ahlm Investor AB, company reg. no. 556568-5350, VAT reg. no. SE556568535001, registered office in Lidingö. Ahlm Investor AB is the seller and your contracting party.

Postal address: Box 1089, 181 22 Lidingö
Warehouse and collection: Digital Skipper c/o MTAB, Elektronikhöjden 22, 175 43 Järfälla
Email: [email protected]
Phone: 08-124 423 20 (weekdays excl. public holidays 09.00–12.00)

Please quote your order number when contacting us about an existing order.

2. Orders and contract

The contract is concluded when you have completed the purchase at checkout. You will then receive an order confirmation by email – check that the details are correct and contact us immediately if anything is wrong.

We reserve the right to decline or cancel an order in the event of suspected fraud, if delivery is not possible at a reasonable cost, or in the event of obviously incorrect prices or product details (see section 11). If you have already paid, you will then receive a full refund.

3. Prices and payment

All prices are stated in Swedish kronor (SEK) including 25% VAT, unless otherwise stated. You can choose to display prices excluding VAT or in another currency – this only affects how prices are displayed. The final price, including shipping and any fees, is always shown at checkout before you complete the purchase.

You pay using the payment methods shown at checkout. If you choose invoice or instalment payment, the payment provider's terms, shown at checkout, also apply.

4. Delivery

In-stock items are normally dispatched within 1–4 working days.
Items ordered from the supplier are normally delivered within 1–2 weeks. We will confirm the delivery date after you place your order.
Orders placed at weekends are dispatched on the next working day at the earliest.
Free shipping applies within Sweden for orders over SEK 1,000 (up to 20 kg). Batteries and solar panels have separate shipping rates, shown at checkout.
Batteries are delivered within Sweden only. Delivery of batteries to other countries is only possible by separate quotation.

Delivery times are typical times. If your delivery is delayed, we will let you know. If the goods are not delivered within the agreed time – or, if no time has been agreed, within 30 days – nor within a reasonable additional period, you as a consumer are entitled to terminate the contract.

Please check the shipment when you receive it. If the packaging looks damaged, report it to the carrier immediately and contact us. More information is available on Shipping & delivery.

5. Sales outside Sweden

We deliver to countries within the EU as well as to Norway and the United Kingdom. For deliveries outside the EU, customs duties, import VAT and other charges may apply, payable by the recipient. Delivery may then take longer, and we are not responsible for delays caused by customs clearance.

VAT is handled according to the rules applicable in each country of delivery.

6. Right of withdrawal

As a private individual, under the Swedish Distance Contracts Act you have a 14-day right of withdrawal. The withdrawal period starts on the day you – or someone you have designated – receive the goods. If the order consists of several items delivered on different occasions, the period starts when you receive the last item.

How to cancel your purchase

Notify us within 14 days. The easiest way is to use the Cancel purchase function (our returns form), found in the footer and at the bottom of this page. You can also email us, use the standard form below or otherwise clearly state that you are withdrawing from the purchase.
Return the goods no later than 14 days after notifying us. Send them by a trackable method to our warehouse, well packed, preferably in the original packaging and with all accessories.

Return shipping

You pay the cost of returning the goods yourself. You can use any trackable shipping method, or buy a return shipping label from us for SEK 199 per parcel. For batteries, solar panels and other heavy or bulky items, we charge the actual cost. Batteries are classed as dangerous goods and must be shipped in accordance with applicable transport regulations – contact us before you send them.

Refund

We will refund what you have paid, including the original shipping cost for standard delivery, no later than 14 days from the day we received your notice of withdrawal. We may withhold the refund until we have received the goods back, or until you have shown that they have been sent. Refunds are made using the same payment method you used for the purchase.

If you chose a more expensive shipping method than our cheapest standard delivery, the difference will not be refunded.
If you withdraw from only part of an order, the original shipping cost will not be refunded.

Condition of the goods

You may examine the goods in the same way as you would in a shop. If the goods have been handled beyond that – for example installed, connected, used or damaged – we are entitled to deduct for the reduction in value. This also applies if the original packaging or accessories are missing or damaged.

Exceptions to the right of withdrawal

Sealed software, charts and chart cards (e.g. Navionics) where the seal has been broken.
Digital content, licences and subscriptions that you have started to use or download with your consent.
Goods that have been made, cut or customised to your specifications, for example cables cut to length.
Sealed goods that cannot be returned for health or hygiene reasons if the seal has been broken.
Services that have been fully performed, if you consented to the service starting during the withdrawal period (see section 9).

7. Complaints and warranty

As a consumer, under the Swedish Consumer Sales Act you are entitled to make a complaint about a defect in goods for three years from when you received them. Defects that appear within two years are presumed to have existed at delivery, unless otherwise shown. Make your complaint as soon as possible after discovering the defect – a complaint made within two months is always considered to be made in time.

Report the defect via our returns form or to [email protected]. Describe the defect and feel free to attach pictures – sometimes we can resolve it without the goods having to be sent.
If the defect is accepted, we pay the return shipping and remedy the defect by repair, replacement, price reduction or refund in accordance with the law.
Defects caused by incorrect installation, incorrect use, accidents, external influence or normal wear and tear are not covered by the right to complain.
If it turns out that the goods were not defective, we may charge reasonable costs for inspection and shipping.

Warranty: Many products are also covered by the manufacturer's warranty. A warranty is an addition and never limits your statutory rights. The warranty terms are set out in the manufacturer's documentation.

8. Uncollected parcels

If a parcel is not collected, we charge the costs this causes us, such as shipping, return shipping and handling – currently SEK 199 per parcel. For heavy or bulky shipments, for example over 20 kg, the actual cost is charged. If you have already paid, the amount is deducted from the refund. Not collecting a parcel does not count as withdrawing from the purchase.

9. Services and installation

For services such as installation, site visits and remote monitoring, a 14-day right of withdrawal applies from when the contract was concluded. If you ask us to start the service within the withdrawal period, you pay for the part already performed if you withdraw, and the right of withdrawal ends when the service has been fully performed. Scope, price and timing are confirmed in writing before work begins.

10. Business customers

The right of withdrawal does not apply to purchases made as a business or other trader. Non-defective goods may be returned by agreement, in which case we may charge a return fee.
The Swedish Sale of Goods Act applies to business customers. Defects must be reported within a reasonable time after discovery, but no later than 12 months after delivery. Our liability is limited to, at our option, remedying the defect, delivering new goods or refunding the purchase price.
Business customers within the EU (except Sweden) can buy without Swedish VAT by entering a valid VAT number at checkout. The reverse charge mechanism then applies, and the buyer accounts for VAT in their own country. If the number cannot be verified, Swedish VAT is charged.

11. Liability and product information

We do our best to ensure that product information, images and prices are correct. We reserve the right to correct typing errors, technical errors and obviously incorrect prices, and items may sell out or be discontinued by the manufacturer.
Many products require professional installation. Always follow the manufacturer's instructions and applicable regulations – work on onboard electrical systems should be carried out by someone with the right expertise.
We are not liable for indirect damage or losses, or for delays and obstacles due to circumstances beyond our control (force majeure) – to the extent permitted by law. Your rights as a consumer under mandatory law are never affected.

12. Personal data and cookies

We process your personal data in accordance with the General Data Protection Regulation (GDPR) in order to handle your order, provide customer service and meet legal requirements. Read more about how we process personal data and use cookies in our privacy policy.

13. Changes, disputes and governing law

We may update these terms. Your purchase is always governed by the terms published when you placed your order.

Swedish law applies. If you are not satisfied with how we have handled your case, contact us first and we will try to find a solution. As a consumer, you can also turn to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, arn.se. We follow ARN's recommendations.

Want to cancel your purchase?

Simply use our returns form – enter your order number and email address, choose what you want to return and submit. You will receive a confirmation by email.

Cancel purchase here

Model withdrawal form – can be used if you prefer to email or send a letter: To Ahlm Investor AB (Digital Skipper), Box 1089, 181 22 Lidingö, [email protected]. I hereby give notice that I withdraw from my contract for the purchase of the following goods/services: [item] · Ordered on/received on: [date] · Order number: [no.] · Name: [name] · Address: [address] · Date and signature (letter only).