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1. About Digital Skipper
The company is based in Lidingö. The company's postal address is Box 1089, 181 22 LIDINGÖ. If you wish to get in touch with us, send an email to [email protected] with your case and your contact details and we will hear from you shortly.
2. Order
When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address. If there is an error in the order confirmation, you must immediately contact us via e-mail to [email protected].
3. Delivery
Our normal delivery times are 1-4 days. ATTENTION! Orders placed on weekends are sent on the following Monday at the earliest. If delays in the delivery should occur (without us notifying you of a longer delivery time) you must contact us at the e-mail address: [email protected].
4. Prices
All prices in the store are stated in SEK and all prices include 25% VAT as standard. We reserve the right to price changes caused by price changes from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
5. Right of withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the moment you have received an item that you have ordered.
5.1 When exercising your right of withdrawal:
You must notify that you regret it. The message must be sent to us at [email protected]. In your message, your name, your address, e-mail address, the order number and which goods the return applies to must be clearly stated.
You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice.< /p>
You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original packaging and with a tracking number. In cases where you want us to provide shipping documents for return shipping, this is charged at SEK 199 per package, except for solar panels and batteries where the actual shipping cost is charged.
From the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the product's original value in the case of a used or damaged product.
5.2 The right of withdrawal does not apply to:
Products that have been sealed (sealed) due to health or hygiene reasons and where the seal (sealing) has been broken by you.
Products that have the character of sealed sound or image recording and where the seal has been broken by you.
Specially manufactured product, which has been specially tailored for you or has a clear personal touch according to your wishes.
Services that have been completed and where you have expressly consented to the start of the service without right of withdrawal.
Goods that can quickly deteriorate, for example food.
Release numbers of newspapers or magazines.
For more about the statutory right of withdrawal, see here.
6. Claims and complaints
We inspect all products before they are sent to you. Should the product still be damaged or wrongly dispatched when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the fault free of charge.
You must always contact us for approval before returning a defective item.
p>The complaint must be sent immediately after the defect has been discovered.
6.1 How do you proceed with a complaint?
Any errors and defects must always be reported to info @digital-skipper.se where you enter your name, address, e-mail address, order number and a description of the error.
If we are unable to fix the error or deliver a similar product, we will refund you for the defective product in accordance with current consumer protection legislation. We are responsible for return shipping in the case of approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the Allmänna Reklamationsnämnden, see arn.se.
7. PriceRunner Purchase Guarantee
When you shop with us, you are covered by the PriceRunner Purchase Guarantee. Your purchase is thus protected up to SEK 50,000 if a problem should arise. The purchase guarantee is free and applies to all registered members of PriceRunner.
If you are not already a member of PriceRunner and visited us through them, you can complete your registration within one hour of your purchase. It's free and takes less than three minutes, and voila, your purchase is protected! Register for PriceRunner Purchase Guarantee">Follow this link to register.
If you want your purchase to be covered by the Purchase Guarantee, your order must be addressed to you as a private person. With the Purchase Guarantee, you will receive compensation if an item is damaged, if an individual item is missing on delivery, if goods are not delivered or if the goods are faulty.
PriceRunner Purchase Guarantee compensates you as a customer for both purchase and shipping costs and any direct financial damage that you have suffered. For loss of value, lost income or other direct or indirect costs, no compensation.
On PriceRunner you will find a list of categories that are not covered as well as complete terms of use that apply.
The purchase guarantee aims to increase the level of security for consumers who shop online. We are pleased that be one of the selected stores that are covered. On the PriceRunner website, the stores that are covered are presented with the Köpgaranti symbol next to their names.
As a leading service for product and price comparisons, PriceRunner helps over a million Swedes every month to find the best the price. PriceRunner was founded back in 1999 and has always been both independent and free to use.
8. Limitation of liability
We accept no responsibility for indirect damages that may arise due to the product.
We accept no responsibility for delays/failures due to circumstances beyond the company's control ( Force majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.
Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.
9. Product information
We reserve the right for any typographical errors on this website and final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible.
10. Information about Cookies
According to the Electronic Information Act, visitors to a website for privacy purposes must be informed that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer in order to provide access to various functions. It is possible to set your browser so that it automatically refuses cookies. More information can be found on the Post and Telecommunications Authority's website.
11. Personal data
By shopping at Digital Skipper, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
Digital Skipper is responsible for the processing of personal data that you provide to us as a customer. Your personal data is processed by us in order to be able to handle your order as well as in the instances when you have requested newsletters or promotional offers - in order to be able to adapt the marketing to your individual needs.
The information below is a summary of how we in accordance with data protection regulation (GDPR) stores and processes your data.
11.1 What is a personal data?
A personal data is any information that can be directly or indirectly attributed to a natural person.
11.2 What data do we store?< /p>
In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
< p>Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.11.3 Legal basis
In connection with a purchase, your personal data is processed to fulfill the agreement with you.
Marketing, campaigns and similar mailings take place after your consent.
11.4 What information is shared and for what purpose?
11.4.1 Payment provider
When making purchases, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved to be able to carry out the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: Klarna, Swish.
11.4. 2 Shipping company
In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and/or mobile number may also be shared with the shipping company for notification.
The shipping companies we work with are: DHL, Postnord, Schenker.
11.4.3 Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes.
We use MailChimp for sending newsletters.
11.5 The right of access
You have the right to receive an extract of all the information we hold about you. Extracts are delivered electronically in a readable format.
11.6 Right to rectification
You have the right to ask us to update incorrect information or supplement information that is incomplete.< /p>
11.7 The right to be forgotten
You can at any time ask for the data concerning you to be deleted. There are few exceptions to the right to erasure, such as if it must be kept because we have to fulfill a legal obligation (for example according to the Accounting Act).
11.8 Responsible for data protection
Digital Skipper is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
11.9 How we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner.
We use a Swedish platform, Quickbutik, which operated by Quickbutik AB with headquarters in Helsingborg.
12. Changes to the General Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The changed conditions are considered accepted in connection with the order or visit to the website.
13. Dispute and choice of law
In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the Allmänna Reklamationsnämnden, see arn.se. For residents in an EU country other than Sweden, you can submit complaints online via the European Commission's platform for mediation in disputes, see http:// ec.europa.eu/consumers/odr must be interpreted in accordance with Swedish law and law.